At Serve, we are committed to ensuring our customers' satisfaction. Please read our refund policy carefully to understand your options in the event of a purchase issue.

Exchange Policy:

We only offer exchanges for products that are damaged, defective, or if you received the wrong item. Exchanges are subject to product availability. If you need to exchange an item, please contact our customer service team at inquiriesserve@gmail.com within 14 days of receiving your order. To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in the original packaging.

Gift Cards for Refund:
If you are not satisfied with your purchase and an exchange is not applicable, we offer refunds in the form of electronic gift cards. Gift cards will be issued for the value of the returned item(s) minus any discounts or promotions applied. To initiate a refund via gift card, please contact our customer service team within 14 days of receiving your order.

Conditions for Refund:

• Items must be unused, in the same condition as received, and in the original packaging.
• Refund requests must be made within the specified time frame.
• Proof of purchase, such as an order confirmation or receipt, is required.
• Refunds are processed in the form of electronic gift cards.
• Shipping and handling charges are non-refundable.

Return Process:

• Contact our customer service team at inquiriesserve@gmail.com to initiate the return process.
• Provide your order number and details about the item you would like to exchange or return.
• Once your request is approved, you will receive instructions on how to return the item.

Shipping Costs:
Customers are responsible for the cost of shipping items back to us unless the return is due to a mistake on our part.

Contact Information:

For any inquiries or to initiate an exchange or refund, please contact our customer service team at inquiriesserve@gmail.com.

"This shop belongs to Serve."