Q: How do I find my correct size?
Use the size chart on each product page, or WhatsApp us your bust, waist and hip measurements at +91 78038 45389 — our styling team will tell you which size to order.
Q: Do the clothes shrink or lose shape after wash?
No — we use high-quality, durable fabrics and recommend gentle care so your pieces stay sharp for years.
Q: Are your waistcoats, blazers, and trousers sold as sets or separates?
Both! You can buy a full set or mix and match separates to build your own capsule wardrobe.
Q: What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and offer Cash on Delivery (COD) across India.
Q: Do you offer free shipping?
Yes — we offer free standard shipping across India.
Q: What is your return policy?
You can request a return or exchange within 7 days of receiving your order. Items must be unused, unwashed, and in original condition with all tags and packaging intact. Accessories, final-sale and clearance items, and custom-tailored pieces are not eligible for return or exchange. Full details are in our Refund & Exchange Policy.
Q: How do I initiate a return or exchange?
WhatsApp us at +91 78038 45389 or email workwithserve@gmail.com within 7 days of delivery with your Order ID, the reason, and clear photos of the product. Our team will respond within 48 hours and arrange a reverse pickup once your request is approved. If we don't hear back from you within 48 hours of our reply, the request closes automatically.
Q: Are there any charges for returns?
We arrange the reverse pickup. Logistics charges are deducted from the refund amount. Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the item. For COD orders, the refund is credited as store credit for future purchases, not in cash.
Q: How do exchanges work?
You can exchange for a different size or product, subject to availability. Your replacement ships once the returned item passes our quality check. An item that has been exchanged once can be exchanged again for size (subject to availability and approval) or converted to store credit, but is not eligible for a refund.
Q: Do you have a customer support team?
Yes — our WhatsApp team at +91 78038 45389 is available 7 days a week to help you with size, styling, or order issues.
Q: Do you have a women’s community I can join?
Yes! Join our Serve Sisterhood WhatsApp community for style tips, early access drops, and exclusive perks.
Q: How can I collaborate with ShopServe?
Drop us a DM on Instagram or email us — we love collaborating with women who share our vision.
Q: Can I change my address after placing the order?
Yes, you can change the delivery address as long as your order has not been shipped. Once the order leaves the warehouse, we are unable to modify the address.